Terms of service
How to order
1. Select the goods you require from the Website and click ‘Add to bag’
2. Choose the quantity of goods you wish to purchase from IN VOGUE (the default will be one (1) unit). Please note that a limit is set to ninety nine (99) units per item. To order quantities greater than 99 units per item, please contact Customer Services who will be able to assist you with your order
3. Review your bag and make sure all specifications such as size (see our sizing chart) and colour fit your requirements, then click “Secure Checkout”
4. If you are a new user, you will need to enter an email address and create a username and password. You must keep your username and password confidential as they allow access to your account. To continue setting up an account you will need to enter your personal details, billing address (which must correspond with your payment card address) and delivery address
5. Once you have set up an account, you will be directed to the shipping confirmation and delivery options page where you may enter voucher codes, select the type of delivery, and vary delivery and/or billing addresses.
6. You will then proceed to the secure payment page where you may select the payment type and complete your order. Your payment will be collected from you by IN VOGUE Limited. Following submission of your order you will be sent an automated order acknowledgement to the email address provided.
By placing an order through the Website, you warrant that you are legally capable of entering into binding contracts.
How the contract for the goods is formed between you and IN VOGUE
After placing your order you will receive an automated order acknowledgement. Please note that this does not mean that your order has been accepted. All orders are subject to acceptance by IN VOGUE.
You will receive an email confirming that IN VOGUE has accepted your order when your order has been processed and is ready for delivery by IN VOGUE.
Once IN VOGUE accepts your order, a contract to purchase the goods from IN VOGUE takes effect between you and IN VOGUE
The contract to sell goods to you only relates to those goods listed in the confirmation email.
You will not be charged before your order has been processed and is ready for delivery.
However, upon receipt of your order, IN VOGUE will create an authorisation. This will show on your bank statement as a reservation of funds which allocates the money to your order but this will not be realised until your order has been picked and processed in IN VOGUE warehouse. In the event of us not being able to fulfil your order we will immediately request that your bank cancels the authorisation. If the authorisation still remains after several days, please contact your bank to request that they act upon our cancellation of the payment. In any case we cannot fulfil the order because we use a third party PAYPAL the refund might take at least 5-7 business days.
Our goods
A description of the main characteristics of goods can be found on the product pages of the Website.
Prices for goods on the Website appear on the product pages and include all applicable taxes.
Prices and offers may vary and may only be available for limited periods. All prices and offers are subject to availability and may be withdrawn or amended at our discretion. The prices on the Website may differ to prices in our retail stores, catalogues or elsewhere.
The Website contains a large number of goods and it is possible that, despite our best efforts, some of the goods listed on the Website may be incorrectly priced. If we discover an error in the price of the goods you have ordered we will inform you as soon as possible. We will give you the option of reconfirming your order at the correct price or cancelling it.
IN VOGUE is under no obligation to sell incorrectly priced goods to you at the incorrect price.
Some offers carry a maximum quantity per customer. If this is applicable, this is detailed on the individual offer.
Ex display
Any goods displaying “ex display” on the image are heavily marked down in price to clear. They may have been a display model in one of our stores and as such may show signs of discolouration, slight marks and evidence of prior fitting. Faults are NOT of a serious or structural nature and are usually minor marks.
Method of payment
You may pay by MasterCard, VISA, VISA Debit, VISA Electron, Maestro, American Express (AMEX) through PAYPAL. Please ensure if you are using a credit card that you provide the card holder’s name as it is shown on the card, and the billing address corresponds as it appears on the card statement. Payment will be taken in USD, and if applicable, your card will be charged according to the exchange rate at that time.
Fraud Prevention
To help us prevent fraud, orders of $200 USD or more may require a landline telephone number. Card fraud is illegal and perpetrators will be prosecuted.
Delivery
Delivery costs are additional to the displayed price and vary depending on the delivery service you select, the country of delivery and the quantity/weight of goods ordered.
If your order is particularly heavy it may be subject to extra delivery charges. If any order is subject to extra delivery charges you will be advised of the additional cost before delivery of your order begins. You have the option to cancel the order if you do not wish to pay any additional delivery costs.
Please note we are currently unable to deliver to PO Boxes.
Delivery of Pre-Order Items
If you pre-order goods with a launch date, then we will reserve your goods and hold the whole order until the day before the launch date.
Split delivery
IN VOGUE LIMITED may split delivery of your order into several parcels based on stock availability. You will not be charged extra for this facility.
Returns and exchanges
Please cancel your online order within the cooling off period. You have 24 hours to change your mind from the day after you receive your order or unless agreed by both parties in writing.
When do I have to cancel my order by?
Your cancellation period ends 24 hours after the day on which the items are delivered to you (or someone you nominate to receive the items for you. If your order consists of multiple items or parts which are delivered on different days, then the cancellation period (in respect of your whole order) ends on the day 24 hours after the day on which the last of the items or parts are delivered to you (or a person you have nominated to receive the order).
How do I notify you that I want to cancel my order?
You can cancel by sending an email to Customer Services
You need to give IN VOGUE a clear statement that you would like to cancel which includes your name, address, details of the order you wish to cancel and some contact information such as a telephone number or email address.
How do I send my items back?
Please contact customerservicesinvoguegroup@gmail.com
You must pay for any return delivery costs, except where the wrong item has been sent to you or the item is defective. Where an item cannot, by its nature, be returned by post (for example an exercise bike) we charge a collection fee.
The items need to be in the original packaging where it forms part of the goods, for example, boxed goods, garments and gift items). Where an item has a return policy swing ticket attached, it must still be attached and undamaged upon return. Return postage is at your own cost and risk.
How much money will be refunded to me?
IN VOGUE will refund you in full for any items you return minus the administration charge, but will deduct from any reimbursement an amount equal to any diminishment in value of the items as a result of you handling the items beyond what is necessary to establish the nature, characteristics and functioning of the items.
IN VOGUE Ltd will refund you using the same payment method originally used by you to make the payment (unless you have expressly agreed otherwise n writing). You will be refunded no later than 14 days after the day IN VOGUE receives the items you are returning back from you.
In store purchases
Please return your purchases to either the store you purchased from or your local store.
Items that are incorrect or require exchange
Please clearly state on the Returns Form the reason for return and whether you require a refund or exchange.IN VOGUE is only able to exchange items for the same product.
Personalised items are non-returnable (unless they are defective). Some items are non-returnable for hygiene reasons. Please note that this does not affect your statutory rights.
Items need to be in the original packaging where it forms part of the goods, for example, boxed garments and gift items. Where an item has a return policy swing ticket attached, it must still be attached and undamaged upon return and sent to IN VOGUE at your own cost and risk.
You have a legal obligation to take reasonable care of the items while they are in your possession. If you fail to comply with this obligation, IN VOGUE may have a right of action against you for compensation. This applies to all items that are returned.
Once a refund has been issued you will receive a confirmation email detailing the amount which has been refunded and the item(s) IN VOGUE has received back. If a refund or reimbursement is payable to you, IN VOGUE LTD will transfer the money using the same method originally used by you to pay for your purchase. If IN VOGUE LTD cannot refund via the original payment then a cheque will be raised to the address on the order.
IN VOGUE aims to process all returns as quickly as possible and you should receive confirmation of this within a week of having returned the item. Please note that at busy times of the year such as public holidays, these times may increase.
Defective items
In the unlikely event that you receive a defective product, you will be entitled to one of the following remedies:
1. Tier 1: within 2 days* of receiving the defective item, you can choose to receive either:
• A repair or replacement; or
• Credit note
2. Tier 2: if more than 2 days have passed after you received the goods, you can claim a repair or a replacement of the defective item (but not a refund).
3. Tier 3: if the repair or replacement is not possible, or if it is unsuccessful or cannot be provided to you in a reasonable time, then you can choose to either:
• keep the defective item and claim a price reduction (the amount of the price reduction will be determined by IN VOGUE depending on what is reasonable in the circumstances);
* The Tier 1 right to reject, for perishable goods that would not be expected to last for 2 days, lasts only as long as such perishable goods would reasonably be expected to last.
If you think you have received a defective item, please return the items back to IN VOGUE including details where possible of:
• Your Order Number
• Product Code/Product Name
• Details of the fault
• Whether you would prefer a refund or a repair or replacement
IN VOGUE will examine the returned items and notify you of your refund or repair or replacement via email within a reasonable period of time.
IN VOGUE Ltd will process any refund due to you as soon as possible and, in any case within 7 days after the day IN VOGUE confirms via e-mail that you are entitled to a refund for defective items. The refund will be made to the same payment method originally used by you to make the payment (unless you have expressly agreed otherwise).
Where an item is confirmed as faulty, IN VOGUE will bear the reasonable postage costs of returning the items up to the cost of the standard delivery charge
If you have a query about returning goods, please contact
Written communications
Applicable laws require that some of the information or communications IN VOGUE sends to you should be in writing. By accessing the Website, you accept that communication with IN VOGUE will be primarily electronic through e-mail or notices posted on the Website. For contractual purposes, by accessing the Website you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that IN VOGUE provides to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.
Intellectual property rights
Unless otherwise specified the intellectual property rights in the contents of all the pages in this website, are owned or licensed to IN VOGUE LTD, or are used with permission from the owner.
The contents of this website may not be copied, reproduced, modified, downloaded or used in any form without our prior written permission.
Complaints
IN VOGUE takes all feedback very seriously and aims to deal with complaints as quickly and effectively as possible.
For complaints relating to orders placed through the Website please email Customer Services. To assist IN VOGUE LTD in dealing with your complaint, please detail all aspects of the complaint, your order number and your contact details.
Our right to vary these terms and conditions
IN VOGUE reserves the right to revise and amend these terms and conditions from time to time. You will be subject to the terms and conditions that are in force at the time that you order goods from IN VOGUE unless:
• any change to these terms and conditions is required to be made by law or governmental authority, in which case the changes may apply to orders previously placed by you; or
• IN VOGUE notifies you of any changes to these terms and conditions before it accepts your order, in which case IN VOGUE has the right to assume that you have accepted the change to the terms and conditions unless you notify IN VOGUE to the contrary within seven 2 working days of receipt by you of the goods.
In Vogue LTD is registered in BVI